"Unable to Send Private Messages"

[Nemechek Navigator]

A few of my members are reporting this new problem in the last day although their Messenger quota is set to unlimited.  No changes have been made to any settings recently.

Any advice?

Thanks in advance

[Marc]

If you can provide me with the name of someone trying to send, and who they are trying to send to, I can take a look for you

[Nemechek Navigator]

Jev M sending message to Prathyusha Payasam

Thank you - Pat

[Jim M]

Unfortunately, it looks like the Messages configuraiton for the Paid Member group is set to 0 for all selections so they will not be able to send a message. This is found in ACP -> Members -> Groups -> edit group -> Social tab -> Messages

[Nemechek Navigator]

Thank you so much.