Change url link

[Troublesome]

There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation.

 

Unfortunately, the one who had the webhost changed the data and I can no longer delete the files to change the license. What can I do in this situation? Thanks

[Marc]

If its still in place at the old location and you have no access, you would need to contact the host of that location to have them removed

[Troublesome]

I did this and he doesn't want this...

[Marc]

1 hour ago, Troublesome said:

I did this and he doesn't want this...

Its for yourself to keep your licensed files secure. You could maybe report it to their hosting company

[Troublesome]

On 21.11.2024 at 12:12, Marc said:

Este pentru tine să păstrezi fișierele cu licență în siguranță. Poate ați putea să-l raportați companiei lor de găzduire

The hosting company said they would like to be informed by you to do this. The name of the hosting company is hosteaza.ro

[Jim M]

13 minutes ago, Troublesome said:

The hosting company said they would like to be informed by you to do this. The name of the hosting company is hosteaza.ro

I'm afraid, this is outside our scope of support. As mentioned by my colleague, you are responsible to keep your license secure.

[Troublesome]

3 hours ago, Jim M said:

I'm afraid, this is outside our scope of support. As mentioned by my colleague, you are responsible to keep your license secure.

and how could I recover my license then?

Edited 6 hours ago by Troublesome

[Jim M]

6 minutes ago, Troublesome said:

and how could I recover my license then?

As mentioned by my colleague, you would need to have the current operator of your license key take down the site or have their hosting provider do so. This is your responsibility as a license owner .