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Posted (edited)

I have changed host for my main site deleted everything on the old host uploaded new install  to the new host and get this.

An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.

How do I fix this  should I wait 48 hrs.?

Edited by Drewfus
Posted
On 11/15/2024 at 7:22 PM, Drewfus said:

I have changed host for my main site deleted everything on the old host uploaded new install  to the new host and get this.

An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.

How do I fix this  should I wait 48 hrs.?

I have created a ticket so that our staff can take care of this.

Posted

To change the URL of your site, you would go to your client area, and select "Change URL" under your license. Note, you much move the site first, otherwise it will indeed detect the site at the old location

Posted

I have put it back on the old host since I was having problems on the new host the only reason I want to change hosts is the images disappear.  I have my test site on another host and works fine.  Thanks anyway I will move it at another time.

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