People selling paid files are not getting their account credit?

[AverageJoe23]

I have tried fixing this problem i have been unable to find a solution it is getting quite annoying manually finding transactions and setting their balance. 

[AverageJoe23]

bump.

[Marc]

Please do not bump topics. As per SLA it can take up to 72 hours for a response. While we are never usually anywhere near that, its reasonable to assume you wont get responses to anything other than urgent/offline issues on a Sunday evening.

You would need to provide some example of this, so that we can take a look for you

[AverageJoe23]

12 hours ago, Marc said:

Please do not bump topics. As per SLA it can take up to 72 hours for a response. While we are never usually anywhere near that, its reasonable to assume you wont get responses to anything other than urgent/offline issues on a Sunday evening.

You would need to provide some example of this, so that we can take a look for you

I apologize, which example may I need to send for example?

[Jim M]

5 minutes ago, AverageJoe23 said:

I apologize, which example may I need to send for example?

We would need the Download file URL and the invoice number for us to look into your issue here.