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Posted

Are Clubs enabled? You can check this in ACP -> Community -> Clubs. Also, in ACP -> System -> Applications -> expand System -> check permissions on Clubs.

Posted
4 hours ago, Jim M said:

Are Clubs enabled? You can check this in ACP -> Community -> Clubs. Also, in ACP -> System -> Applications -> expand System -> check permissions on Clubs.

yes it is active and the permissions are assigned

Posted

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Posted
33 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

done

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