Eric Mattson1 Posted August 25 Share Posted August 25 I have a number of regular users of my site getting a "you are banned" message. I didn't ban them individually. Is there any other reason they might see this message? I've been playing with my "ban settings" under member settings a bit to try and stop spammers. But that should only affect new members trying to register, yes? Or could it affect existing members? Eric Link to comment Share on other sites More sharing options...
Jim M Posted August 25 Share Posted August 25 Are you banning IP addresses? If so, you would need to look at the member's IP address who is stating this and adjust your ban. Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted August 25 Author Share Posted August 25 Hi Jim -- I'm not banning IP addresses at all. Supposedly they saw it right after logging in. But today they were able to log in just fine. Eric Link to comment Share on other sites More sharing options...
Marc Posted August 28 Share Posted August 28 All I can suggest at this point is to let us know if you see this happening again, along with the user its happening with. As it seems to have resolved itself currently, there would be nothing for us to check. We would need to know the user in question and the IP at the time they are attempting to log in. (of course feel free to pm this) Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted August 28 Author Share Posted August 28 @Marc Mark, I had a user run into this again. It results several times for him when he tried to schedule a blog post. But he could post the same post immediately without problem. Does that help you investigate it? Link to comment Share on other sites More sharing options...
Marc Posted August 28 Share Posted August 28 Not without the username and the IP being used at the time, no. Link to comment Share on other sites More sharing options...
Jim M Posted August 28 Share Posted August 28 Just a heads up, I did hide your message with this information just to keep it secure but we got it 🙂 Eric Mattson1 1 Link to comment Share on other sites More sharing options...
Jim M Posted August 28 Share Posted August 28 Do you have a copy of the message they are receiving? I am not seeing anything specific related to that user in your ban settings or should be causing a block. Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted August 28 Author Share Posted August 28 @Jim M Jim -- This is the screenshot they sent me of what they experienced. Could this be because somehow the site was trying to redirect them somewhere weird? What happens when someone schedules a post and it has a word that pushes it into the moderation queue? Link to comment Share on other sites More sharing options...
Marc Posted August 29 Share Posted August 29 8 hours ago, Eric Mattson1 said: @Jim M Jim -- This is the screenshot they sent me of what they experienced. Could this be because somehow the site was trying to redirect them somewhere weird? What happens when someone schedules a post and it has a word that pushes it into the moderation queue? Im not following what you mean here. Could you expain further the logic there? Im not sure how moderation would have anything to do with this to be honest. Not unless you have changed the no permission message at all? Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted August 29 Author Share Posted August 29 Hi @Marc -- I'm just trying to figure out how a user in good standing tried scheduling a post and got this message. Was your team able to recreate it? Link to comment Share on other sites More sharing options...
Marc Posted August 29 Share Posted August 29 We are unable to recreate unfortunately, no. Please check if the user is using VPN or anything like that Link to comment Share on other sites More sharing options...
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