beats23 Posted June 10 Share Posted June 10 The stock reply feature in IPS v4 is one of the best features introduced. As a one-man band, having to respond to customer support daily via private messages, I get asked the same questions by different customers all the time. If two or more customers ask me the same question, I create a detailed response and save it to stock replies. This has saved me a lot of time having to type responses manually. The stock replies also make it very self-satisfying, knowing I can send a detailed support response 24-7, no matter where I am located. I could be out and about or even wake up at night to check my phone and reply to support instantly. My stock reply list is now very long, and I would like to be able to organize it more by having folders for different subjects, which would make it faster to select the reply I want. If IPS has some free time, can you look into evolving the stock replies feature to include more options? Thanks Maxxius and 13. 2 Link to comment Share on other sites More sharing options...
13. Posted June 16 Share Posted June 16 (edited) And filer/search. https://developer.mozilla.org/en-US/docs/Web/HTML/Element/datalist https://www.w3schools.com/howto/howto_js_filter_lists.asp * Ideally, this approach should be used everywhere in long lists of options, not just in the stock replies list, because currently navigating long lists in IC is a nightmare. Edited June 16 by 13. beats23 1 Link to comment Share on other sites More sharing options...
beats23 Posted June 16 Author Share Posted June 16 Yes true. A search filter would be nice too. Link to comment Share on other sites More sharing options...
Recommended Posts