JeffreyNichols Posted May 12 Share Posted May 12 We are trying to move some topics to an archive forum and rename an existing forum. This is for a very small number of topics, probably less than 20 (but I don't know for sure because I can't view them any more). The background process has been stuck at 0% for over a week. We've tried running it manually multiple times and it says "completed" but still shows the task stuck at 0. The forums in question can't be edited, showing "Moving/Deleting" in the CP. How can we either force this process to complete or kill it and do everything manually? Link to comment Share on other sites More sharing options...
Marc Posted May 13 Share Posted May 13 Please could you let me know the name of the forum you were trying to move topics from, and where to? I can then take a look for you Link to comment Share on other sites More sharing options...
JeffreyNichols Posted May 14 Author Share Posted May 14 From "Celebration Europe 2023" to "Celebration Europe 2023 Archive" (which is a child of Celebration Europe 2023). Link to comment Share on other sites More sharing options...
Marc Posted May 14 Share Posted May 14 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
JeffreyNichols Posted May 15 Author Share Posted May 15 OK, access information is updated. Thank you. Link to comment Share on other sites More sharing options...
Marc Posted May 15 Share Posted May 15 Thank you. I have created a ticket for you on this. Please ensure your admin login and FTP login is up to date throughout the investigation into your issue 🙂 JeffreyNichols 1 Link to comment Share on other sites More sharing options...
JeffreyNichols Posted August 13 Author Share Posted August 13 On 5/15/2024 at 10:00 AM, Marc said: Thank you. I have created a ticket for you on this. Please ensure your admin login and FTP login is up to date throughout the investigation into your issue 🙂 Where can I find the ticket? The issue hasn't been resolved and looking to get more details/information from the ticket, or reply back there. Link to comment Share on other sites More sharing options...
Jim M Posted August 13 Share Posted August 13 2 minutes ago, JeffreyNichols said: Where can I find the ticket? The issue hasn't been resolved and looking to get more details/information from the ticket, or reply back there. This would have been emailed to you. We are currently awaiting a reply on you for access to assist. Link to comment Share on other sites More sharing options...
JeffreyNichols Posted August 13 Author Share Posted August 13 18 minutes ago, Jim M said: This would have been emailed to you. We are currently awaiting a reply on you for access to assist. Looks like I missed that email. I will reply back there. Thank you. It also is just an email, is there a place I can go to see the ticket online in the event I miss an email again? Link to comment Share on other sites More sharing options...
Jim M Posted August 13 Share Posted August 13 1 minute ago, JeffreyNichols said: Looks like I missed that email. I will reply back there. Thank you. It also is just an email, is there a place I can go to see the ticket online in the event I miss an email again? It is just an email 😉 Link to comment Share on other sites More sharing options...
JeffreyNichols Posted August 13 Author Share Posted August 13 Thanks, ill have to keep a better eye on them. I'll respond to that email in a little bit. Jim M 1 Link to comment Share on other sites More sharing options...
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