Buy button for subscription is not shown

[Sonya*]

I had a subscription plan in the past that has been deleted. There were no active subscribers on the plan as I removed it. Now, the users who purchased this subscription in the past cannot buy another subscription on my site. They do not see the button “Buy”.

I went and removed all previous expired subscriptions from one user. He has literally nothing in his client account now. But the user still cannot buy any subscription on my site. Is there anything else I should do, to allow users with a “deleted” subscription plan in the past to buy one that exists? 

I know that I can create an invoice manually, but I would rather go through all inactive subscribes of the deleted plan and allow all of them to buy on my site again. 

Thanks!

[Jim M]

Are all current packages expired? A user cannot own more than one and if they do not have an upgrade path, they wouldn't be able to purchase anew.

If they do not have an existing package, please let us know an example user's display name or ID that we can look at.

[Sonya*]

The user with ID 9073 has nothing in his client account. I have removed everything. Expired and cancelled subscriptions, invoices. There is literally nothing in his client view. But he cannot buy.

[Jim M]

The Subscription system is seeing that you have one but is expired. Odd. I will need to escalate this to get it reviewed. Could you please ensure SFTP/FTP access details are correct on file.

[Sonya*]

2 minutes ago, Jim M said:

Could you please ensure SFTP/FTP access details are correct on file.

They are.

[Jim M]

1 hour ago, Sonya* said:

They are.

I'm afraid, I am receiving a connection timeout with the given access details.

[Sonya*]

Sorry, it is FTP, not SFTP. Other credentials are correct.

[Jim M]

Thank you. I have transferred this to a ticket, please watch your email for further correspondence.