Product renewal

[Rulex]

Hi all, 

In our Store there is a product that was automatically renewed once a year.
For internal reasons we disabled the renewal on that product and when asked by the options we also applied the change to products already purchased.
Despite the change, in the following days we saw that the invoice for the renewal was still generated for one of our customers.
We proceeded to delete it by hand but since other products are due to be renewed in the next few days we would like to understand how to avoid this.

Thank you in advance 

[Marc]

Please provide an example of this, and I can then take a look. 

[Rulex]

What information do you specifically need?

I cannot share the community link publicly, the product I'm referring to on our store is "Academy Subscription"

[Marc]

You mention someone has renewed that shouldnt have. I would need at least the member (ID is fine)

[Rulex]

Ok, Invoice ID 272, member ID 207

[Marc]

Ive created a ticket on this for you, so we can take a closer look