PinPics Posted December 15, 2023 Posted December 15, 2023 Showing this error in the AdminCP, but when I click to check the logs, it shows nothing there. Not sure what's going on. Thanks.
Jim M Posted December 15, 2023 Posted December 15, 2023 If you click "Run Now" does the task run or do you get an error?
PinPics Posted December 15, 2023 Author Posted December 15, 2023 I get an error: I'm wondering if this has to do with my question here:
Jim M Posted December 15, 2023 Posted December 15, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
PinPics Posted December 15, 2023 Author Posted December 15, 2023 1 minute ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. I think I've got it updated. Let me know if it doesn't work. Thanks.
Jim M Posted December 15, 2023 Posted December 15, 2023 I'm afraid, they are still invalid for your SSO.
PinPics Posted December 15, 2023 Author Posted December 15, 2023 (edited) @Jim M It should have worked fine, so I have changed the info to another sign-in there. See if that works. Edited December 15, 2023 by PinPics
Jim M Posted December 15, 2023 Posted December 15, 2023 Thanks. I was able to get in now. However, I have transferred this to a ticket as we will need to investigate further what is happening as it looks like you're missing a column. Could you please ensure that all third party items are working appropriately or disable them?
PinPics Posted December 15, 2023 Author Posted December 15, 2023 1 minute ago, Jim M said: Thanks. I was able to get in now. However, I have transferred this to a ticket as we will need to investigate further what is happening as it looks like you're missing a column. Could you please ensure that all third party items are working appropriately or disable them? All third party items do seem to be working appropriately. If you need to disable them while you are actually working in there, please feel free to do so. However, I don't want to disable them for any longer than necessary, so I don't want to do them now for a ticket that we're not sure when it will happen. Thanks!
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