Can't convert to classic

[403 - Forbiddeen]

I can't convert my license to Classic. When I try to convert I got this error:

[Jim M]

We have received your contact request and will assist you there.

[403 - Forbiddeen]

28 minutes ago, Jim M said:

We have received your contact request and will assist you there.

You can help me here if you prefer. 

[Jim M]

6 minutes ago, 403 - Forbiddeen said:

You can help me here if you prefer. 

Please check your email to my reply to your ticket 😉 . As this is an account matter, we will need to discuss privately.

[403 - Forbiddeen]

5 minutes ago, Jim M said:

Please check your email to my reply to your ticket 😉 . As this is an account matter, we will need to discuss privately.

Oh, ok. Thanks