John Brezovec Posted October 16, 2023 Posted October 16, 2023 Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well. We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration. Can you create a ticket for me to help fix this and find all the affected users? Thanks!
Miss_B Posted October 16, 2023 Posted October 16, 2023 (edited) Does it happen for multiple accounts or for a single one? In the meantime give the solution mentioned in the below topic a try and see if it will work for you as well. Edited October 16, 2023 by Miss_B
Jim M Posted October 16, 2023 Posted October 16, 2023 Do you have an example user ID or display name which we can take a look at here?
John Brezovec Posted October 16, 2023 Author Posted October 16, 2023 This has happened with multiple users and has only started happening post-migration. Can I provide an example user ID privately / on a ticket?
Jim M Posted October 16, 2023 Posted October 16, 2023 I have converted it to a ticket for you. You should receive an email shortly which you can provide the display name or user ID.
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