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Posted

Been experiencing this with several users, unsure how widespread it is. When I use 'Sign in as user' I see the error as well.

We recently migrated to SaaS hosted, my best guess is that the affected users didn't validate their accounts prior to the migration.

Can you create a ticket for me to help fix this and find all the affected users?

Thanks!

Posted (edited)

Does it happen for multiple accounts or for a single one?

In the meantime give the solution mentioned in the below topic a try and see if it will work for you as well.

 

Edited by Miss_B
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