Invoice notification

[Rulex]

Hi all, 

we are seeking for help in other to understand if there is a reason why the title of Invoices changed from the last month:
In the following screenshots there are the title of the last 2 renewal of the last 2 moths:


The product is the same, the customer is the same and to us seems to be just a renewal as the previous. 

Let us know if there is something we are missing. 

Additionally, is there a webhook to receive a notification every time an invoice got paid?

Thank in advance 

[Marc]

Those are 2 different messages. One is stating an invoice was created, and the other is stating a payment was received. 

In terms of webhook there isnt at present, however please feel free to add this to our feedback page. 

 

[Rulex]

Thank you. 

But what we wanted to underline is that we received for the same thing 2 different messages, both email were received for the renewal of the same product, no one created the invoice, and no one marked as paid 

[Marc]

Sorry, Im a little confused (may well be my understanding of course). You had stated above that the text had changed from last month. However, then stated it was for the same renewal. The same statement does remain there though. You have 2 different emails there. One to say that an invoice has been created, and one to say a payment has been received.

[Rulex]

Sorry if I explained me not in a clear way, I meat that both messages were received for a renewal (of the same product) #236 in October and the other one is for the invoice #223 of September, but we received them with 2 different format.

We wanted to understand how it is possible 

[Marc]

As mentioned above, you should actually have received both those emails for both. They are 2 different emails, not the same email. One is "New invoice" and the other is "Payment received and approved"

 

[Rulex]

Ok, thank you, my doubt now is a "different" one... why in both case we received only one? 

[Marc]

I would suggest checking this for your latest one on sendgrid to ensure this is definitely the case first of all.