Commerce Ticket System

[DTL2012]

Hi,

I know that there are plans to depreciate this system. I wondered if there were any updates on when this is likely to happen and any new guidance on the best replacement? We are heavily reliant on this feature as our members use it to get private, confidential support from our support mentors and removal is likely to cause a lot of distress and issues for our members who need it. We're hoping to find a solution that fully integrates and doesn't require our members to create another account on another app.

Any guidance would be hugely appreciated!

Thanks,

Liam

Edited September 8, 2023 by LiamH

[Marc]

This is being removed from Invision Community in version 5. Incidentally you can see this on our deprecation tracker here if needed

https://invisioncommunity.com/deprecation-tracker/

In terms of moving to another product, we will be providing advice nearer the time. We dont even have version 5 in alpha as of yet, and its not being removed from 4 at all. So you have time yet.

Have you thought about using a forum for this purpose? By allowing only the author to see their own topics? Just a thought for you

[The Old Man]

I was looking for that tracker yesterday and noticed it isn't included on the nav menus above.

[Marc]

Its actually part of the guides 🙂 

[The Old Man]

Aha, thought I needed new glasses or something for a minute. Consider it bookmarked and followed for future reference!