Como Posted July 31, 2023 Posted July 31, 2023 Can someone tell me a bit about about IPS Cloud back up systems? As I understand it, the only way to obtain a copy of the database is to place a request with tech support, and, I think, they will supply a copy within 24 hours. And DB copies are intended for migration purposes / switching to stand alone, so it is not something we would normally request outside of those situations - yes? Does anyone know the frequency of backups? I've been asked by the owner of the website about backup procedures, but I could not find any IPS documentation. Thanks.
Solution Marc Posted July 31, 2023 Solution Posted July 31, 2023 Take a look at the following which discusses what backups we do on your site In answer to your other questions 1 hour ago, Como said: As I understand it, the only way to obtain a copy of the database is to place a request with tech support, and, I think, they will supply a copy within 24 hours. We would provide your backup as soon as reasonably possible. For example, if this was requested on a Friday night, its likely it would be Monday morning. If you requested it midday on a Wednesday, its very likely someone will provide it pretty quickly (for example if you requested now, I would probably see it shortly and get it done) 2 hours ago, Como said: And DB copies are intended for migration purposes / switching to stand alone, so it is not something we would normally request outside of those situations - yes? People request backups for various reasons. Some just like to have a copy for their own peace of mind, some because they use the database for stats and more. There isnt any real reason for you to hold a copy yourself unless you really want to, but of course the data is yours, so if you want a copy you just need to ask and we can sort it for you 🙂 David N. 1
Como Posted July 31, 2023 Author Posted July 31, 2023 Thank you @Marc Stridgen Just what I needed - much appreciated!
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