Duplicate renewal

[_Mark_]

I've had a few members complain that they have been invoiced twice for renewal, example below.

 

It doesn't seem to affect everyone and its only been a few that have reported it, any idea why this might happen? Obviously they are not pleased at being billed twice so I'm keen to find out why it is happening.

Support - Server details are saved against my account if you need to look.

[Marc]

Please check the admin login details, as these appear to be incorrect 

[_Mark_]

Apologies, I've updated the details now 🙂

[Marc]

In the first instance, please update your site to the latest release. If you then see this happen again after that point, please let us know and we can assist further

[_Mark_]

Hi, its happened again and I'm on the latest release, see below:

 

Any chance you can take a look please?

 

Thanks

[Marc]

I have created a ticket on this for you, so we can take a closer look

[Meddysong]

Do you have a test installation with Commerce operational on it? If so, log in and see whether it too has been processing renewals.

[_Mark_]

Thanks, I’ve updated the password in the client area.

I don’t have a test system so it’s not that I’m afraid.