"Assigned Support Requests" email reminders - disable setting

[PatrickRQ]

Is there a setting allowing to disable daily email reminders about assigned support requests? It seems I can't locate any. Thanks.

[Marc]

If you click on "My Preferences" just above the list on the right, you can set up your notification preferences there

[PatrickRQ]

I have all unchecked and the emails are still coming every day.

[Marc]

43 minutes ago, PatrickRQ said:

I have all unchecked and the emails are still coming every day.

have you checked the items themselves, to make sure you are not following them?

[PatrickRQ]

These are support requests assigned to me. Probably this is the reason I get daily email reminder BUT there is no setting allowing to disable the emails. I checked front panel notification settings and ACP Support Preferences. All unchecked there but that one email is still coming.

Edited December 9, 2022 by PatrickRQ

[Marc]

I understand the settings in prefs are deselected and that they may be assigned to you. However are you actively tracking these with the following. If not, I would need an example, along with who you are logged in as 

[PatrickRQ]

Not sure how I can help you understand the case other way.

What I get is this email

Quote

Hi Admin,
This is to remind you that the following support requests are assigned to you:
 

unusual activity on auth server #26677

Time elapsed: 1 month and 19 days

Status: Escalated    Department: Sales, Account and Billing    Severity: Medium

Ticket is assigned to me. I know it is assigned but all I want is to do not get daily email reminders about it.

Edited December 15, 2022 by PatrickRQ

[Marc]

I understand the issue you are having. However unless you provide your login itself (happy to look based on that if you like) I cant see the ticket and look. If you are set to track that ticket, it will not matter what other settings you have, as per the image above. This is why Im asking if you can check this

[PatrickRQ]

This is how the ticket panel settings are. The only thing is fact it is assigned to me.

 

Accessing my env ATM is not something we could organize quickly.

Edited December 15, 2022 by PatrickRQ

[Marc]

Unfortunately, not being able to actively replicate it, we would need that access in order to be able to assist. That was the only other thing I could think may be causing it