PatrickRQ Posted December 8, 2022 Share Posted December 8, 2022 Is there a setting allowing to disable daily email reminders about assigned support requests? It seems I can't locate any. Thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2022 Share Posted December 8, 2022 If you click on "My Preferences" just above the list on the right, you can set up your notification preferences there Link to comment Share on other sites More sharing options...
PatrickRQ Posted December 9, 2022 Author Share Posted December 9, 2022 I have all unchecked and the emails are still coming every day. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 9, 2022 Share Posted December 9, 2022 43 minutes ago, PatrickRQ said: I have all unchecked and the emails are still coming every day. have you checked the items themselves, to make sure you are not following them? Link to comment Share on other sites More sharing options...
PatrickRQ Posted December 9, 2022 Author Share Posted December 9, 2022 (edited) These are support requests assigned to me. Probably this is the reason I get daily email reminder BUT there is no setting allowing to disable the emails. I checked front panel notification settings and ACP Support Preferences. All unchecked there but that one email is still coming. Edited December 9, 2022 by PatrickRQ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 9, 2022 Share Posted December 9, 2022 I understand the settings in prefs are deselected and that they may be assigned to you. However are you actively tracking these with the following. If not, I would need an example, along with who you are logged in as Link to comment Share on other sites More sharing options...
PatrickRQ Posted December 15, 2022 Author Share Posted December 15, 2022 (edited) Not sure how I can help you understand the case other way. What I get is this email Quote Hi Admin, This is to remind you that the following support requests are assigned to you: unusual activity on auth server #26677 Time elapsed: 1 month and 19 days Status: Escalated Department: Sales, Account and Billing Severity: Medium Ticket is assigned to me. I know it is assigned but all I want is to do not get daily email reminders about it. Edited December 15, 2022 by PatrickRQ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2022 Share Posted December 15, 2022 I understand the issue you are having. However unless you provide your login itself (happy to look based on that if you like) I cant see the ticket and look. If you are set to track that ticket, it will not matter what other settings you have, as per the image above. This is why Im asking if you can check this Link to comment Share on other sites More sharing options...
PatrickRQ Posted December 15, 2022 Author Share Posted December 15, 2022 (edited) This is how the ticket panel settings are. The only thing is fact it is assigned to me. Accessing my env ATM is not something we could organize quickly. Edited December 15, 2022 by PatrickRQ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2022 Share Posted December 15, 2022 Unfortunately, not being able to actively replicate it, we would need that access in order to be able to assist. That was the only other thing I could think may be causing it Link to comment Share on other sites More sharing options...
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