Jump to content

"Assigned Support Requests" email reminders - disable setting


PatrickRQ

Recommended Posts

These are support requests assigned to me. Probably this is the reason I get daily email reminder BUT there is no setting allowing to disable the emails. I checked front panel notification settings and ACP Support Preferences. All unchecked there but that one email is still coming.

Edited by PatrickRQ
Link to comment
Share on other sites

Not sure how I can help you understand the case other way.

What I get is this email

Quote

Hi Admin,
This is to remind you that the following support requests are assigned to you:
 

unusual activity on auth server #26677
Time elapsed: 1 month and 19 days
Status: Escalated    Department: Sales, Account and Billing    Severity: Medium

Ticket is assigned to me. I know it is assigned but all I want is to do not get daily email reminders about it.

Edited by PatrickRQ
Link to comment
Share on other sites

I understand the issue you are having. However unless you provide your login itself (happy to look based on that if you like) I cant see the ticket and look. If you are set to track that ticket, it will not matter what other settings you have, as per the image above. This is why Im asking if you can check this

Link to comment
Share on other sites

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...