FM Graphics Posted October 22, 2022 Share Posted October 22, 2022 Hi guys I'm receiving some emails from members saying they can't sign up to the site. I have quite a lot of new members over the last few days and most are but some are having trouble. "You are not permitted to register a user account with this site" This is the error message. Also having some issues with emails bouncing back which is strange. Any ideas on the sign up issue? Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 22, 2022 Share Posted October 22, 2022 Check the spam defense logs. It’s possible they have an IP or email address that is getting them denied. If so, there is an option to whitelist it so they can register. Link to comment Share on other sites More sharing options...
FM Graphics Posted October 22, 2022 Author Share Posted October 22, 2022 3 hours ago, Randy Calvert said: Check the spam defense logs. It’s possible they have an IP or email address that is getting them denied. If so, there is an option to whitelist it so they can register. I'll try that now thanks. Link to comment Share on other sites More sharing options...
Jim M Posted October 23, 2022 Share Posted October 23, 2022 Please let us know if that helped resolved the issue here or if you have any follow up questions 🙂 . Football Manager Graphics 1 Link to comment Share on other sites More sharing options...
FM Graphics Posted October 24, 2022 Author Share Posted October 24, 2022 On 10/23/2022 at 1:36 PM, Jim M said: Please let us know if that helped resolved the issue here or if you have any follow up questions 🙂 . Thanks Jim. Unfortunately it hasn't resolved all the issues but I'll give it a couple of days and then report back in here. I do seem to be having issues with emails bouncing back despite tests working fine to my email. I had planned a bulk email Newsletter but would prefer to resolve that first. Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 24, 2022 Share Posted October 24, 2022 (edited) If email are bouncing to certain users but delivering to others... that means they're sent by your server, but rejected by the recipient's server. Most likely that means you don't have SPF or DKIM setup for your domain. Many mail servers won't accept mail that don't have these setup. Mail delivery issues are matters you would want to address with your host as the IPB software itself simply sends instructions to your server to send the mail. Making sure they deliver it correctly is not something that IPS can troubleshoot. If I were you, I might start with: https://mxtoolbox.com/emailhealthhttps://mxtoolbox.com/deliverability Edited October 24, 2022 by Randy Calvert FM Graphics 1 Link to comment Share on other sites More sharing options...
Jim M Posted October 24, 2022 Share Posted October 24, 2022 10 minutes ago, Randy Calvert said: If email are bouncing to certain users but delivering to others... that means they're sent by your server, but rejected by the recipient's server. Most likely that means you don't have SPF or DKIM setup for your domain. Many mail servers won't accept mail that don't have these setup. Mail delivery issues are matters you would want to address with your host as the IPB software itself simply sends instructions to your server to send the mail. Making sure they deliver it correctly is not something that IPS can troubleshoot. If I were you, I might start with: https://mxtoolbox.com/emailhealthhttps://mxtoolbox.com/deliverability FM Graphics 1 Link to comment Share on other sites More sharing options...
FM Graphics Posted October 24, 2022 Author Share Posted October 24, 2022 Thanks guys! Randy Calvert 1 Link to comment Share on other sites More sharing options...
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