Require user to enter email if coming from social platform registration without an email

[NevC]

Hi,

 

As you know we are in the process of moving to the hosted forum from our self-hosted forum. On the latter we have a functionality that when the registered user is registered on a third party social platform without an email, the forum asks for it to continue with the Forum registration process:

 

 

If this step is cancelled, the forum registration is cancelled. On the hosted forum registration from. a third party social platform without an email address is giving the following screen on the forum with an HTTP error 500:

 

 

We are currently using Auth0 as our authentication provider and this a typical raw JSON that would be supplied to Forum upon user registration when an email is not present:

 

 

How could we have the previous forum functionality (asking the user for an email address if not present) to be enabled on the hosted forum please? 

 

Thanks and regards,

 

Neville Camilleri

Casinogrounds

[Marc]

Im not seeing your images there. Are you referring to something you have built or our standard logins?

[NevC]

Hi Marc,

I am referring to when the user comes as a registered user from a 3rd party social platform and going to be registered on the hosted forum. The use-case I am referring to is when a user does not have an email address in the registration info that is passed from the social platform to forum. It is an empty string.

On the self-hosted forum if a user is registered without an email, forum would ask the user to enter an email to be registered as a new user on Forum. If the user cancels without entering an email, registration on forum does not happen.

On the Invision hosted Forum, there is an HTTP error 500 saying 'An error has occurred.'  and user registration does not happen.

We would like to have the self-hosted forum functionality on the Invision hosted forum please.

Thanks,

Neville

[Marc]

There seems to be some confusion there. There is no difference in how these functions work between one and the other. The difference you have there is the version of our product. 

Please ensure our standard handler is available on the admin CP so we can log in to take a look. If this is however custom developed, you would need to investigate where the error is occuring

[NevC]

Hi Marc,

Thanks for your help. I have checked and there does not seem to be any custom development related to this. I have enabled the standard method for login/registration from admin CP.

The issue we are having is that if the user registers without an email on a third party platform before he was asked for an email whereas with the cloud hosted solution we get error 500 'An error has occurred'. The functionality we require is that when the unique id is missing, Forum specifically asks the user to be registered for the unique id, which in our case is the email.

Thanks again.

Neville

Edited October 24, 2022 by NevC

[Jim M]

Looks like we have a ticket in working with you on this. Let's please proceed with the ticket and we'll loop back here with the results.