PW not working

[Lisa Lightner]

Trying to do the upgrade. Says it's not my password.

 

It is.

 

I double and triple checked.

[Jim M]

Please keep in mind that there are 2 credentials to perform an upgrade:

1. To login to your ACP, you would use your administrator credentials for your community.
2. Once you click upgrade on the auto-upgrader, it will ask you for your Client Area credentials here on our website.
3. Once the system has downloaded/extracted the files for the upgrade, it will redirect you to the upgrader. There you will use your administrator credentials again for your community.