Smilies pop up underneath message window, can't see them?

[David N.]

When I compose a private message, and click the Smilie button, the smilies appear underneath the message window? 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[David N.]

32 minutes ago, Marc Stridgen said:

the access details on file appear to be incorrect or missing.

I checked and my details are on file. I filled them only a short while ago so that Invision could help with another issue, and I don't think anything changed? Which specific password isn't working for you, the FTP one or the cPanel? 

Thank you!

[Marc]

It's the admin CP login. If you have added cpanel details there, that is incorrect. Its login for your admin CP we need

[David N.]

Ok I just entered my admin CP password again in my client area. Thanks for your patience. 

[Marc]

I have created a ticket for you on this so we can take a closer look. I cannot replicate on my own instance, but can see it happening on yours consistently. 

[David N.]

Thank you!

[David N.]

This issue was resolved, it was due to the ad javascript messing with the theme.