Support Forums Inconsistency on 4.7.2

[David..]

IC announced the new support changes here: https://invisioncommunity.com/news/invision-community/finding-solutions-made-easier-r1261/

 

However, I do not see them on my board, everything is the same as it was.

I created a new support/questions forum and then I can see the new IC changes, but not on the old questions forum. Even with all customizations disabled.

I can provide an example to a moderator via PM.

Edited September 22, 2022 by David..

[Ryan Ashbrook]

This only shows for forums set as Discussion type forums. The setting will be under Display Settings.

[David..]

6 minutes ago, Ryan Ashbrook said:

This only shows for forums set as Discussion type forums. The setting will be under Display Settings.

Ah, I see.

So is it better to have Discussions forum and enable solved?

Does the Questions forum offer the email notifications?

[David..]

Also it seems to be possible to enable both Questions with enable solved. Is that recommended?

[Marc]

It will only work if you have it set as discussions, as mentioned by my colleague. If you want the email follow ups, then its enable solved, and forum disussions you are looking for