Using VPN causes issues

[braymond64]

Hi,

I don't have a specific error right now, but I have noticed that I have errors in the Admin CP if I am using my VPN (Proton VPN). I'll get blank pages. The first time it happened it stopped in the middle of an upgrade and I couldn't get back in to restart it. If I disconnect from the VPN, then things start working again.

So is there an official stance on VPN use? I haven't had any issues on the front end, so I'm hoping our users don't have problems (I haven't received any complaints). Does this happen with all VPNs? If I am on a shared wifi (say, if I'm traveling), I want to connect through the VPN for security reasons. Is this something that can be resolved or will it be persistent?

Thanks,
braymond

[Marc]

Unless this is something that has been specifically blocked by AWS, in which case I would expect you wouldnt be able to get to the site at all, this can only really be something wrong with the connection itself unfortunately. I use VPNs every day to connect to cloud sites without any issue at all.

[braymond64]

It's as if part of it is blocked, but not all. The most recent time the URL resolved but I had a blank page. A different time most of the page loaded, but the CSS didn't, so there was just unformatted text. Is this something I should talk to Proton about?

[My Sharona]

I don't know if related or not but two days ago a user reported that when signing into the site, they are getting a 403 page 'Generated by Cloudfront.' User additionally states that if they pause their VPN, they can get past the login and if unpausing it, they can function on site as normal. They also stated that this has been going on for about a week maybe longer.

FYI, I upgraded to 4.7.1 on August 31st.

Edited September 15, 2022 by My Sharona

[Marc]

That wouldnt be the same in this case, as the user is getting a white page entirely.

Yes, that would be something you would need to speak to your VPN provider about really