Giray Posted September 12, 2022 Share Posted September 12, 2022 I'm confused as to what the Spam designation does on the support desk. I have one particular sender who always uses the same email address, the same subject and the same body. I keep marking his support desk message as spam, and yet he keeps getting through. Does marking a message as Spam actually do anything or is it something on the config side I should be looking for? Thx! Link to comment Share on other sites More sharing options...
Solution Marc Posted September 12, 2022 Solution Share Posted September 12, 2022 Spam is actually just a status. You could change that to "People I don't like" if you wanted, but it wouldn't do anything you dont set that department to do. By default it simply sents a reply to say its spam, and closes the ticket SeNioR- 1 Link to comment Share on other sites More sharing options...
Giray Posted September 12, 2022 Author Share Posted September 12, 2022 27 minutes ago, Marc Stridgen said: Spam is actually just a status. You could change that to "People I don't like" if you wanted, but it wouldn't do anything you dont set that department to do. By default it simply sents a reply to say its spam, and closes the ticket Understood. Thanks. Marc 1 Link to comment Share on other sites More sharing options...
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