Download area > Veeery slow transfer

[SardiniaNET]

Hello!

One of the IPS platforms I manage has experienced after upgrading to the latest version a major slowdown in downloading files from the download section. Can it depend on some parameter or option in the control panel or should I refer to the provider?

[Marc]

This is something which would be a hosting issue, rather than an issue with the software. Once the download starts, the software is no longer involved

[SardiniaNET]

I am writing this for the purpose of future reference.

It was a tracking problem (now solved) arising from my provider (Telecom Italia).
I contacted support and the technician verified with a 'tracert' command that a bizarre turn was being made (ITALY - BRAZIL (!) - USA - ITALY) to connect me to that specific server.

If it happens to anyone else, I recommend running tracert from the command prompt (as administrator) and checking for anomalies.

Ciao

[Marc]

Thank you for coming back with that information. Im sure that others may find that helpful to them in the future 🙂