Plugins & Managing Blocks

[Raul Danciu]

Hello there,
Yesterday @dndarknight had a problem upgrading his community from a nulled one to a licensed one. After I fixed the problems for him, because he had a lot of problems 😀, everything worked perfectly. 
But here is the new problem that I don't have the answer to, after we Install a third party plugin or even a plugin from marketplace  we can't use "Managing Blocks" anymore. I left a screenshot down below.

Here are some informations of current configuration:

PHP
Version 8.0.22

Database
Version 10.2.44-MariaDB

Invisioncommunity
Version 4.7.1

The topic from yesterday: 

 

Edited August 25, 2022 by drawncodes.

[Jim M]

If you are going to be submitting support requests for a user, you will need to be added to their license as an alternative contact. Unfortunately, due to security and privacy policy, we cannot go poking around on another client's community unless specific authorization has been provided.

Also, this avoids license agreement issues also where a client could submit a help topic and not have support, etc... 

[Raul Danciu]

Just now, Jim M said:

If you are going to be submitting support requests for a user, you will need to be added to their license as an alternative contact. Unfortunately, due to security and privacy policy, we cannot go poking around on another client's community unless specific authorization has been provided.

Also, this avoids license agreement issues also where a client could submit a help topic and not have support, etc... 

Okay my bad. I will tell him to recreate a new topic / reply in here. 
Sorry.

[Marc]

No problem. 🙂 As mentioned, there is no problem you requesting support for someone if that needs to happen. You just need to ensure you are added as an alternative contact if that is what is going to happen