All Images have become invisible in our ClubDesk forum and "Quote" is not working anymore

[Andreas Kling]

Since a few days (we think since we updated to version 4.7.1) all images are no longer visible in post (also old posts) of our ClubDesk Forum (https://forum.clubdesk.com/). If you take a look at this post https://forum.clubdesk.com/topic/2416-dies-ist-ein-test-um-zu-checken-ob-bilder-im-forum-sichtbar-sind/#comment-7901 you see a grey frame instead of a screenshot. The post looks like this:

In addition clicking the "Quote" function (in the german version this is named "Zitiere" is only scrolling to the top of browser window but not creating a quote.

In edit mode the same post looks like this and the image is visible:

Please let us know what we can do to make the forum fully functional again. Thanks a lot for your help.

Andreas

 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Andreas Kling]

We added the access info. Please let me know if you need additional info. Thanks a lot.

[Marc]

There is no admin CP access on file at present

[Andreas Kling]

C-Panel ist not installed but I provided information for ssh access. Please let us know when you no longer need that access in order to reset the password

[Marc]

Sorry, there is confusion here in what we are asking for. This is not in relation to cpanel. This is your admin control panel on your community. We need admin access in order to look at the issue.

[dcdeb]

On 8/11/2022 at 7:45 AM, Andreas Kling said:

Since a few days (we think since we updated to version 4.7.1) all images are no longer visible in post (also old posts) of our ClubDesk Forum (https://forum.clubdesk.com/). If you take a look at this post https://forum.clubdesk.com/topic/2416-dies-ist-ein-test-um-zu-checken-ob-bilder-im-forum-sichtbar-sind/#comment-7901 you see a grey frame instead of a screenshot.

In addition clicking the "Quote" function (in the german version this is named "Zitiere" is only scrolling to the top of browser window but not creating a quote.

 

 

 

We are experiencing the similar issues on our forums on mikafanclub.com. Most of our photos and videos in posts cannot be seen, unless you are in "edit" mode. If you click on the space where the photo ought to be, you can sometimes then see the photo. Hitting "quote" takes you to the top of the page, and the "multiquote" button is gone. In addition, we have lost our ability to "like" a post, and the "EDIT" button takes you to a separate screen.

I have disabled our customizations, which seems to restore most functions, but our one "Chat" app still doesn't work.

 

 

[Marc]

1 hour ago, dcdeb said:

We are experiencing the similar issues on our forums on mikafanclub.com. Most of our photos and videos in posts cannot be seen, unless you are in "edit" mode. If you click on the space where the photo ought to be, you can sometimes then see the photo. Hitting "quote" takes you to the top of the page, and the "multiquote" button is gone. In addition, we have lost our ability to "like" a post, and the "EDIT" button takes you to a separate screen.

I have disabled our customizations, which seems to restore most functions, but our one "Chat" app still doesn't work.

 

 

The issue is being caused by your 3rd party theme. When using a default unaltered theme, the images are present. You would need to speak to the author of your theme for assistance.

@Andreas Kling Please check yours also on a default unaltered theme, as its likely the same problem

[Andreas Kling]

@Marc Stridgen I created an Admin login for you to our community and entered the access info in "Review/Update Access Information".

When looking at the themes I see an error message for the theme we use "Template core/admin/customization/themeDescription is throwing an error. This theme may be out of date". The guy who has created the theme is on vacation for another week and I can't reach him. I habe no experience with themes. So I have two questions:

1. Can I turn off the our current theme and switch to the default theme to check if this fixes the problems. And more importantly can I then switch back to our current (buggy but a least correctly looking theme, corporate color, fonts and so on)?
2. Could you perhaps take a look at our current theme? Perhaps you see right away one setting you suspect to cause the problem and create a copy off our current theme that has this one thing turned off. If you can't do this how would you recommend us to proceed?

Thanks a lot for your help on this.

Andreas

Edited August 12, 2022 by Andreas Kling

[Marc]

We are unable to look at issues with 3rd party items unfortunately. You can indeed switch themes at any time you wish. You can do this from your admin CP by going to Customisation->Themes and setting the theme you wish to use as default

[Andreas Kling]

We created a new theme that looks like the old one. This fixed all problems. Thanks for your help!

[Marc]

3 hours ago, Andreas Kling said:

We created a new theme that looks like the old one. This fixed all problems. Thanks for your help!

Glad to hear you got yourself sorted out there