iadzemovic Posted July 23, 2022 Share Posted July 23, 2022 Hi all - I figured I better post here just to make sure I'm following protocol. I need to switch servers due to performance issues. I'm aware I must export database and import it over etc. I'm keeping the same domain name, however - I need to move the forum to the "main" state (domain.com) instead of domain.com/forum. How can I avoid errors to accomplish above? Link to comment Share on other sites More sharing options...
iadzemovic Posted July 24, 2022 Author Share Posted July 24, 2022 I'm currently getting a 500 server error: Quote We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user 'u137424613_sube_inb'@'localhost' (using password: YES) You can try again by clicking the button below, or try again later. Link to comment Share on other sites More sharing options...
teraßyte Posted July 24, 2022 Share Posted July 24, 2022 (edited) That means the forum can't connect to the mysql database. Possible causes: The user is wrong. The password is wrong. The user doesn't have the needed permissions for the database. For #1 and #2 you can edit the conf_global.php file. For #3 you need to check your server, something like Cpanel, DirectAdmin, or whatever else you use. Edited July 24, 2022 by teraßyte Link to comment Share on other sites More sharing options...
iadzemovic Posted July 25, 2022 Author Share Posted July 25, 2022 The host confirmed the permissions - they are all checked. And I edited the conf_global.php too with the new database details. When I run /admin - it shows fatal error: Quote Fatal error: Uncaught IPS\Db\Exception: Access denied for user 'u137424613_sube_inb'@'127.0.0.1' (using password: YES) in /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Db/Db.php:269 Stack trace: #0 /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Db/Db.php(356): IPS\_Db->_establishConnection(false) #1 /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Db/Db.php(487): IPS\_Db->checkConnection(false) #2 /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Db/Db.php(972): IPS\_Db->preparedQuery('REPLACE INTO `c...', Array) #3 /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Session/Admin.php(112): IPS\_Db->replace('core_sys_cp_ses...', Array) #4 [internal function]: IPS\Session\_Admin->write('aeaed2f286f0acb...', '') #5 [internal function]: session_write_close() #6 {main} thrown in /home/u137424613/domains/sunsetbeachonline.com/public_html/system/Db/Db.php on line 269 Link to comment Share on other sites More sharing options...
Randy Calvert Posted July 25, 2022 Share Posted July 25, 2022 1 hour ago, iadzemovic said: Access denied for user 'u137424613_sube_inb'@'127.0.0.1' This is a problem with the credentials. Make sure you’re not supposed to use “localhost” instead of 127.0.0.1 as the server. At the end of the day, if you see permission denied, it’s a server problem and not a software problem. You need to confirm your settings with your hosting provider. Link to comment Share on other sites More sharing options...
iadzemovic Posted July 25, 2022 Author Share Posted July 25, 2022 (edited) Got it. Submitted support ticket and it appears to have resolved itself. Thanks! Now, however, it's complaining that the license key is not valid and it doesn't let me edit? Edited July 25, 2022 by iadzemovic Link to comment Share on other sites More sharing options...
iadzemovic Posted July 25, 2022 Author Share Posted July 25, 2022 You can close this ticket. It's all been resolved! Randy Calvert 1 Link to comment Share on other sites More sharing options...
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