Repeated Error for gifs

[AlexJ]

I keep seeing below error's randomly but more often... Any thoughts on why it's happening? 

 

IPS\Http\Request\CurlException: https://api.giphy.com/v1/gifs/trending?api_key=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX&limit=30&offset=0&lang=en&rating=pg-13
Connection timed out after 10001 milliseconds (28)
#0 /home/xxxx/public_html/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute()
#1 /home/xxxx/public_html/system/Http/Request/Curl.php(298): IPS\Http\Request\_Curl->_executeAndFollowRedirects()
#2 /home/xxxx/public_html/applications/core/modules/front/system/editor.php(419): IPS\Http\Request\_Curl->get()
#3 /home/xxxx/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_editor->giphy()
#4 /home/xxxx/public_html/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
#5 /home/xxxx/public_html/index.php(13): IPS\_Dispatcher->run()
#6 {main}

 

Edited July 22, 2022 by Mark H
Obfuscated key= value

[Mark H]

I obfuscated the key in that first line.

The part of the error that says "Connection timed out (etc" suggests that Curl is not installed or is not configured correctly, other possible reasons may be that the software is not being allowed to make outbound connections, or that your server IP address is blocked by giphy (this is unlikely, however is possible).

In any case, that's a server issue you'd need to contact your Host to assist in resolving. Show them the error and ask them to investigate. The software must be allowed to make outbound connections, and not be blocked at the target end.