LYM3R Posted July 22, 2022 Share Posted July 22, 2022 I can't clear caches and theme advanced mode doesn't work. Certain parts of the forum are showing as data_layer_configuration instead of the normal phrases that are set up ^Happens when clear cache happens when you click to edit HTML and CSS (Advanced) Link to comment Share on other sites More sharing options...
Jim M Posted July 23, 2022 Share Posted July 23, 2022 If you have mod_security or any other security module enabled, please disable it to test what is happening here. Otherwise, we require access to see what is happening: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
LYM3R Posted July 23, 2022 Author Share Posted July 23, 2022 How can I give you guys access to check for yourself? Link to comment Share on other sites More sharing options...
Jim M Posted July 23, 2022 Share Posted July 23, 2022 Please see my previous post for instructions on how to do so: 6 hours ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
LYM3R Posted July 23, 2022 Author Share Posted July 23, 2022 Where can I get this FTP info? Link to comment Share on other sites More sharing options...
Jim M Posted July 23, 2022 Share Posted July 23, 2022 Please ask your hosting provider or server administrator. Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 I have set it up now with all the info. Link to comment Share on other sites More sharing options...
Marc Posted July 25, 2022 Share Posted July 25, 2022 Please note, the first part of this we cannot check, and you need to check this with your hosting company. Please could you check this first Quote If you have mod_security or any other security module enabled, please disable it to test what is happening here. Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 I made sure it is disabled Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 Please disable CloudFlare and try again. Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 Cloudflare should be fine Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 Just now, LYM3R said: Cloudflare should be fine Unfortunately, it is not. I am getting blocked by it when doing legitimate tasks in the ACP so to troubleshoot this you will want to disable it completely. Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 Will try Try now I think it is disabled Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 Is it working? Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 Please disable whatever ACP customizations you have which are creating the below and other inconsistencies: Unfortunately, as you have modified the ACP and are encountering issues, you will need to place back the core code. Link to comment Share on other sites More sharing options...
LYM3R Posted July 25, 2022 Author Share Posted July 25, 2022 I'm not sure how to do it. Is it possible for you guys to do that I provided all the admin logins Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 6 minutes ago, LYM3R said: I'm not sure how to do it. Is it possible for you guys to do that I provided all the admin logins Sorry. It is not an application or plugin so we cannot. These would be manual file edits. You would need to go to the Client Area and download a full set of files then extract these to your computer. Then upload the contents of the “ips_****” folder to your server, overwriting what is there. Link to comment Share on other sites More sharing options...
LYM3R Posted July 26, 2022 Author Share Posted July 26, 2022 I just checked the site and I'm very disappointed. I understand you didn't fix the issue but my site now is extremely buggy with glitches happening on every corner starting with block manager bugging out and products all glitching. Link to comment Share on other sites More sharing options...
Jim M Posted July 26, 2022 Share Posted July 26, 2022 3 minutes ago, LYM3R said: I just checked the site and I'm very disappointed. I understand you didn't fix the issue but my site now is extremely buggy with glitches happening on every corner starting with block manager bugging out and products all glitching. Did you upload the files from the Client Area? Did this resolve your original issue? What you're mentioning here sounds different than the original issue so we would require further information on what is happening to assist. As a first step, if you're using a custom theme, language pack, and third party applications/plugins, I would recommend disabling these and switching to unmodified theme/language pack to see if this helps resolve any issues. Link to comment Share on other sites More sharing options...
LYM3R Posted July 26, 2022 Author Share Posted July 26, 2022 No the previous issue is still there don't understand how to fix Link to comment Share on other sites More sharing options...
Jim M Posted July 26, 2022 Share Posted July 26, 2022 7 minutes ago, LYM3R said: No the previous issue is still there don't understand how to fix Please let us know where you are with fixing the issue we outlined last. Did you upload the core files again? If so, please provide us access to your FTP. Link to comment Share on other sites More sharing options...
LYM3R Posted July 29, 2022 Author Share Posted July 29, 2022 I did and it didn't fix it. And I have the FTP info uploaded where you stated earlier Link to comment Share on other sites More sharing options...
Marc Posted July 29, 2022 Share Posted July 29, 2022 We need more information here as to exactly what is not working. I am able to use the block manager no problem at all. Note, I am using a default theme, which you should be doing if you are testing an issue Link to comment Share on other sites More sharing options...
LYM3R Posted July 29, 2022 Author Share Posted July 29, 2022 I added the ftp access in notes Link to comment Share on other sites More sharing options...
Jim M Posted July 30, 2022 Share Posted July 30, 2022 Unfortunately, the FTP access details on file are not valid and timing out for us. Please verify and update. Please also state what exactly you are having issues with at this time. Link to comment Share on other sites More sharing options...
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