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Posted (edited)

My community is completely inaccessible to admin or members. Is the cloud server down again? Thanks!

Quote

This page isn’t working

our.truthloveenergy.com is currently unable to handle this request.

HTTP ERROR 500

 

Edited by Vegan Gaymer
Posted

Sorry for the inconvenience. There were some issues which were resolved now. Please clear your cache/cookies and try to access again.

Posted
2 minutes ago, Jim M said:

Sorry for the inconvenience. There were some issues which were resolved now. Please clear your cache/cookies and try to access again.

That's okay! It's still inaccessible after clearing cache. Do I need to just wait? Thanks again!

Posted

Sorry, it looks like yours is an issue with a third-party add-on which we will need to help get back online for. This is not related to the outage earlier but a part of us moving our Cloud forward. I have transferred this to a ticket.

Posted (edited)
3 minutes ago, Jim M said:

Sorry, it looks like yours is an issue with a third-party add-on which we will need to help get back online for. This is not related to the outage earlier but a part of us moving our Cloud forward. I have transferred this to a ticket.

oh wow, thank you for checking on this. I will look for the ticket. [edit: actually, where do I find this ticket? thanks!]

Edited by Vegan Gaymer
  • Solution
Posted
3 minutes ago, Vegan Gaymer said:

oh wow, thank you for checking on this. I will look for the ticket. [edit: actually, where do I find this ticket? thanks!]

You can check your email inbox for any communication from tickets 🙂 . There are no other means to view it.

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