Ocean West Posted June 16, 2022 Posted June 16, 2022 So I made my first "Alert" notice but I wouldn't know because as the author it doesn't seem to display for me. Just asked a moderator to check he hadn't seen it either. When I go to look at the alert it shows this but I can see users have logged in after I created it seems not to be publishing to any one, even though I selected all groups. Â
Jim M Posted June 16, 2022 Posted June 16, 2022 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. Â
Management Solution Matt Posted June 17, 2022 Management Solution Posted June 17, 2022 This is fixed and will be in the next 4.7.0 release. SeNioR- 1
Marc Posted June 30, 2022 Posted June 30, 2022 9 hours ago, Ocean West said: is it fixed in the beta? Â Looking at the commit for this, it should be, yes
Ocean West Posted June 30, 2022 Author Posted June 30, 2022 I just tried it again with current beta but same experience. or rather lack of any experience 😉Â
Marc Posted June 30, 2022 Posted June 30, 2022 14 minutes ago, Ocean West said: I just tried it again with current beta but same experience. or rather lack of any experience 😉 You would then have to await the release unfortunately.Â
Ocean West Posted July 5, 2022 Author Posted July 5, 2022 Ok still not getting the proper experience. Just created a new one asked a moderator to log in he said he sees nothing. Â
My Sharona Posted July 5, 2022 Posted July 5, 2022 1 minute ago, Ocean West said: Ok still not getting the proper experience. Just created a new one asked a moderator to log in he said he sees nothing.  Permissions issue?
Ocean West Posted July 5, 2022 Author Posted July 5, 2022 From what I can tell there are no permissions for for ignoring Alert system. As Admin I created one for mods and admins I didn't get any notice for me and the mod logged in they got nothing still shows as not viewed. Users shouldn't have to log out and log in to receive an alert?Â
Marc Posted July 6, 2022 Posted July 6, 2022 They should not have to log out, no. Please could you let me know which alert on your system, and I can then take a look, and escalate if needed
Marc Posted July 11, 2022 Posted July 11, 2022 Are you still seeing issues on this @Ocean West ? This should actually now be resolved, so will need to open a separate report if you are still seeing problems. From what you described there, it doesnt actually sound like the same problem
Ocean West Posted July 11, 2022 Author Posted July 11, 2022 It seems the author doesn't get included in the alert but it my moderators confirmed they've seen the alert. Â
Marc Posted July 11, 2022 Posted July 11, 2022 Sorry, its not clear from what you have said there if you have any issues. That sounds to be working correctly
Ocean West Posted July 18, 2022 Author Posted July 18, 2022 There must be something wrong - as this is inconsistent Set one to go off at 10 am I never see it, it's sent to all groups.Â
Nathan Explosion Posted July 18, 2022 Posted July 18, 2022 2 minutes ago, Ocean West said: ...I never see it... FYI - The author of an alert will never see it. Check with a different accountÂ
Jim M Posted July 18, 2022 Posted July 18, 2022 As mentioned by Nathan, have you checked this under another account?
bosss Posted July 18, 2022 Posted July 18, 2022 Can we see here Alert System and why author of an alert will never see it?
Mark H Posted July 18, 2022 Posted July 18, 2022 We have the Alert system active on our site, yes, but I think we've only tested it and not had a real use for it just yet. The author of the alert doesn't see it again because they are the one who created it. They already know what it contains. 🙂  bosss 1
Ocean West Posted July 18, 2022 Author Posted July 18, 2022 yes I logged into another account, I did see it. A moderator said he did see it with out signing out. However it still shows as not viewed yet
Ocean West Posted July 18, 2022 Author Posted July 18, 2022 I also sent it anonymous so I figured I would see it as it wouldn't know I sent it.Â
Randy Calvert Posted July 19, 2022 Posted July 19, 2022 7 hours ago, Ocean West said: I also sent it anonymous so I figured I would see it as it wouldn't know I sent it. Nope.  It's still known who sent it even if it's anonymous.  You may be anonymous to the public, but the software knows...  the software always knows!  🙂 Ocean West, SeNioR-, Jim M and 2 others 5
Mark H Posted July 19, 2022 Posted July 19, 2022 14 hours ago, Rodrigo Castillo said: My mod team reports alerts are not being seen if an end date is set, even if the end date is in the future. Changing the end date to None allows the alert to display correctly. This describes an issue that's different than the rest of this topic, and one that needs confirming. I've created a ticket from your post. Someone will be in contact with you via that ticket. Â NOTE: I've split your post to a new topic since this does appear to be a bug under the conditions you mention. https://invisioncommunity.com/forums/topic/468302-alerts-fail-to-display-if-end-date-is-set/ Someone will reply to the ticket created for this.
Ocean West Posted July 20, 2022 Author Posted July 20, 2022 So I had an end date too I asked others if they seen it, doesn't seem so.
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