GUSTAVO GAMBETTE RISSI Posted June 15, 2022 Share Posted June 15, 2022 (edited) ERROR: IPS\Email\Outgoing\Exception: Server did not accept message for delivery but provided no error message. (0) Hello, I entered the account now to open a ticket and there is no more option to open technical support and only via the "forum" community. I have a registration error. Is not validating registrations by email Can you help me? Gustavo Edited June 15, 2022 by GUSTAVO GAMBETTE RISSI Link to comment Share on other sites More sharing options...
Marc Posted June 16, 2022 Share Posted June 16, 2022 You would need to contact your mail provider to see why your email is not working. The issue there is with the mail provider rather than the invision platform unfortunately. I suspect it may be that php mail is not enabled. Link to comment Share on other sites More sharing options...
GUSTAVO GAMBETTE RISSI Posted June 19, 2022 Author Share Posted June 19, 2022 (edited) On 6/16/2022 at 3:31 AM, Marc Stridgen said: Você precisaria entrar em contato com seu provedor de e-mail para ver por que seu e-mail não está funcionando. O problema lá está com o provedor de correio e não com a plataforma de invision, infelizmente. Suspeito que pode ser que o correio php não esteja habilitado. Thanks. It's already been resolved. If you need it urgently, only on the forum? No more calls in private? Edited June 19, 2022 by GUSTAVO GAMBETTE RISSI Link to comment Share on other sites More sharing options...
Randy Calvert Posted June 19, 2022 Share Posted June 19, 2022 32 minutes ago, GUSTAVO GAMBETTE RISSI said: Thanks. It's already been resolved. If you need it urgently, only on the forum? No more calls in private? Technical support requests are initiated on these forums. If it involves something confidential/sensitive, the staff will transfer it to a private ticket. However in general, all support cases start here unless you have purchased some sort of premium support package which includes access to email support. Link to comment Share on other sites More sharing options...
Marc Posted June 20, 2022 Share Posted June 20, 2022 We have simply moved where we do support. This area is staffed by the same people, and as mentioned, we can move to private areas where needed. Link to comment Share on other sites More sharing options...
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