Support Desk crash with Stock Actions

[Giray]

When editing or adding Stock Action in the support desk, I get a crash. Ruled out Radical Tags which we thought was causing the first crash. Even disabling it, the crash persists. Thoughts? Thanks.

Original crash with Radtags enabled:

UPDATE `nexus_support_stock_actions` `nexus_support_stock_actions`  SET `action_status`=2,`action_staff`=NULL,`action_message`='<p>
	We have escalated your request to K3MRI. The ticket will be placed on a short hold pending his reply.
</p>

<p>
	Thank you.
</p>
',`action_show_in`='*' WHERE action_id=2 
IPS\Db\Exception: Column 'action_staff' cannot be null (1048)
#0 /home/myaccount/public_html/system/Db/Db.php(1156): IPS\_Db->preparedQuery('/*myaccount_ipsma...', Array)
#1 /home/myaccount/public_html/system/Patterns/ActiveRecord.php(520): IPS\_Db->update('`nexus_support_...', '`action_status`...', 'WHERE action_id...')
#2 /home/myaccount/public_html/system/Node/Model.php(2494): IPS\Patterns\_ActiveRecord->save()
#3 /home/myaccount/public_html/init.php(913) : eval()'d code(257): IPS\Node\_Model->save()
#4 /home/myaccount/public_html/system/Node/Model.php(3316): IPS\Node\radtags_hook_C_NodeModel->save()
#5 /home/myaccount/public_html/init.php(913) : eval()'d code(184): IPS\Node\_Model->saveForm(Array)
#6 /home/myaccount/public_html/system/Node/Controller.php(419): IPS\Node\radtags_hook_C_NodeModel->saveForm(Array)
#7 /home/myaccount/public_html/system/Dispatcher/Controller.php(90): IPS\Node\_Controller->form()
#8 /home/myaccount/public_html/system/Node/Controller.php(69): IPS\Dispatcher\_Controller->execute()
#9 /home/myaccount/public_html/applications/nexus/modules/admin/support/stockactions.php(39): IPS\Node\_Controller->execute()
#10 /home/myaccount/public_html/applications/nexus/modules/admin/support/settings.php(91): IPS\nexus\modules\admin\support\_stockactions->execute()
#11 /home/myaccount/public_html/system/Dispatcher/Controller.php(90): IPS\nexus\modules\admin\support\_settings->__call('form', Array)
#12 /home/myaccount/public_html/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
#13 /home/myaccount/public_html/admin/index.php(13): IPS\_Dispatcher->run()
#14 {main}

With it disabled:

UPDATE `nexus_support_stock_actions` `nexus_support_stock_actions`  SET `action_status`=2,`action_staff`=NULL,`action_message`='<p>
	This ticket is being escalated to Jim | K3MRI for action. Please allow him time to review and respond. Thank you.
</p>
',`action_show_in`='*' WHERE action_id=3 
IPS\Db\Exception: Column 'action_staff' cannot be null (1048)
#0 /home/myaccount/public_html/system/Db/Db.php(1156): IPS\_Db->preparedQuery('/*myaccount_ipsma...', Array)
#1 /home/myaccount/public_html/system/Patterns/ActiveRecord.php(520): IPS\_Db->update('`nexus_support_...', '`action_status`...', 'WHERE action_id...')
#2 /home/myaccount/public_html/system/Node/Model.php(2494): IPS\Patterns\_ActiveRecord->save()
#3 /home/myaccount/public_html/system/Node/Model.php(3316): IPS\Node\_Model->save()
#4 /home/myaccount/public_html/system/Node/Controller.php(419): IPS\Node\_Model->saveForm(Array)
#5 /home/myaccount/public_html/system/Dispatcher/Controller.php(90): IPS\Node\_Controller->form()
#6 /home/myaccount/public_html/system/Node/Controller.php(69): IPS\Dispatcher\_Controller->execute()
#7 /home/myaccount/public_html/applications/nexus/modules/admin/support/stockactions.php(39): IPS\Node\_Controller->execute()
#8 /home/myaccount/public_html/applications/nexus/modules/admin/support/settings.php(91): IPS\nexus\modules\admin\support\_stockactions->execute()
#9 /home/myaccount/public_html/system/Dispatcher/Controller.php(90): IPS\nexus\modules\admin\support\_settings->__call('form', Array)
#10 /home/myaccount/public_html/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
#11 /home/myaccount/public_html/admin/index.php(13): IPS\_Dispatcher->run()
#12 {main}

Thanks.

Link to the original post in the community: 

 

[Marc]

Please let us know the actions that stock action performs. I cannot replicate any issues on a standard stock action I have set up here

[DawPi]

1 hour ago, Giray said:

IPS\Node\radtags_hook_C_NodeModel->saveForm(Array)

Maybe it's related to 3rd party addon? 🙂

[Marc]

3 minutes ago, DawPi said:

Maybe it's related to 3rd party addon? 🙂

Could be, but they have disabled in the original post, and posted another message 🙂