Sometimes I try to send a private message to someone and I get the following error: 

 

They've disabled messenger?

They've hit the limits imposed on them by the admin?

Thanks Nathan. 

Is there anyway for me to tell if they've disabled messenger?

Ask them?

Log in as them?

 

Ask them?

Log in as them?

Thank you. I'm signed in as the user. I went to account settings and cannot find a way to turn Messenger on or off? 

It's on the bottom left of the PM screen.

https://invisioncommunity.com/messenger/

Look below your list of messages for "Disable My Messenger"

You can also check from the ACP.  View the member's account and find:

If you click Enable Messenger it will re-enable it. 

 

Look below your list of messages for "Disable My Messenger"

Thank you. I looked and did see "Disable My Messenger", which means it's enabled, right? That member has only 3 messages, all text, nothing big, so I don't think they're going over any kind of limit. 

Check the settings of the Group(s) they are in, Social sub-tab, Messages sub-section, and see how many conversations they are allowed to start.

 

You can also check from the ACP.  View the member's account and find:

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

 

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

Maybe they have moved the other PMs to a different folder?

 

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

As Terabyte said, check other folders. When viewing their inbox, click the down arrow next to the mailbox name (default is Inbox). You should see other variants that the user has.

Also... you can can set groups like Admins and Moderators to be able to bypass limits on PM quota.

ACP > Members > Groups

Select a group that needs to be able to bypass the limit (like admins).

Choose the "Social" tab and change "Override recipients' storage quota?" to be enabled.  

If you can provide me with the name of the person sending the message, and the intended recipient, I can take a look for you

Thanks a lot for all your help. I ended up finding all the messages in her inbox. For now I chose to follow @Mark H and @Randy Calvert  suggestions to increase the storage quota for members to 100 and override that quota for mods and admins. Those are great features! Topic solved, thanks all. Thank you @Marc Stridgen to offer to have a look, I appreciate it, even if it's no longer needed now. 😀

No problem at all. Glad you found what you needed there 🙂 

I've the same problem. Sender group has no limits in "Social" (except number of users in a message, this is 5). He wanted to send a message only to me, my group has no limits (except number of users in a message, this is 20). He get the message "Claudia cannot receive message". 10 minutes later he was able to send me the same message as written before.

Did the user spell your display name correctly?