David N. Posted May 26, 2022 Share Posted May 26, 2022 Sometimes I try to send a private message to someone and I get the following error: Link to comment Share on other sites More sharing options...
Nathan Explosion Posted May 26, 2022 Share Posted May 26, 2022 They've disabled messenger? They've hit the limits imposed on them by the admin? David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted May 26, 2022 Author Share Posted May 26, 2022 Thanks Nathan. Is there anyway for me to tell if they've disabled messenger? Link to comment Share on other sites More sharing options...
Nathan Explosion Posted May 26, 2022 Share Posted May 26, 2022 Ask them? Log in as them? David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted May 26, 2022 Author Share Posted May 26, 2022 1 minute ago, Nathan Explosion said: Ask them? Log in as them? Thank you. I'm signed in as the user. I went to account settings and cannot find a way to turn Messenger on or off? Link to comment Share on other sites More sharing options...
Randy Calvert Posted May 26, 2022 Share Posted May 26, 2022 It's on the bottom left of the PM screen. https://invisioncommunity.com/messenger/ Look below your list of messages for "Disable My Messenger" You can also check from the ACP. View the member's account and find: If you click Enable Messenger it will re-enable it. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted May 26, 2022 Author Share Posted May 26, 2022 1 minute ago, Randy Calvert said: Look below your list of messages for "Disable My Messenger" Thank you. I looked and did see "Disable My Messenger", which means it's enabled, right? That member has only 3 messages, all text, nothing big, so I don't think they're going over any kind of limit. Link to comment Share on other sites More sharing options...
Solution Mark H Posted May 26, 2022 Solution Share Posted May 26, 2022 Check the settings of the Group(s) they are in, Social sub-tab, Messages sub-section, and see how many conversations they are allowed to start. David N. and SeNioR- 2 Link to comment Share on other sites More sharing options...
David N. Posted May 26, 2022 Author Share Posted May 26, 2022 7 minutes ago, Randy Calvert said: You can also check from the ACP. View the member's account and find: Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? Link to comment Share on other sites More sharing options...
teraßyte Posted May 26, 2022 Share Posted May 26, 2022 15 minutes ago, Jamynee said: Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? Maybe they have moved the other PMs to a different folder? David N. 1 Link to comment Share on other sites More sharing options...
Jim M Posted May 26, 2022 Share Posted May 26, 2022 14 minutes ago, Jamynee said: Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? As Terabyte said, check other folders. When viewing their inbox, click the down arrow next to the mailbox name (default is Inbox). You should see other variants that the user has. David N. 1 Link to comment Share on other sites More sharing options...
Randy Calvert Posted May 26, 2022 Share Posted May 26, 2022 Also... you can can set groups like Admins and Moderators to be able to bypass limits on PM quota. ACP > Members > Groups Select a group that needs to be able to bypass the limit (like admins). Choose the "Social" tab and change "Override recipients' storage quota?" to be enabled. David N. 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 27, 2022 Share Posted May 27, 2022 If you can provide me with the name of the person sending the message, and the intended recipient, I can take a look for you David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted May 27, 2022 Author Share Posted May 27, 2022 Thanks a lot for all your help. I ended up finding all the messages in her inbox. For now I chose to follow @Mark H and @Randy Calvert suggestions to increase the storage quota for members to 100 and override that quota for mods and admins. Those are great features! Topic solved, thanks all. Thank you @Marc Stridgen to offer to have a look, I appreciate it, even if it's no longer needed now. 😀 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 27, 2022 Share Posted May 27, 2022 No problem at all. Glad you found what you needed there 🙂 David N. 1 Link to comment Share on other sites More sharing options...
Claudia999 Posted June 7, 2023 Share Posted June 7, 2023 I've the same problem. Sender group has no limits in "Social" (except number of users in a message, this is 5). He wanted to send a message only to me, my group has no limits (except number of users in a message, this is 20). He get the message "Claudia cannot receive message". 10 minutes later he was able to send me the same message as written before. Link to comment Share on other sites More sharing options...
Jim M Posted June 7, 2023 Share Posted June 7, 2023 Did the user spell your display name correctly? Link to comment Share on other sites More sharing options...
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