Membername cannot receive message?

[David N.]

Sometimes I try to send a private message to someone and I get the following error: 

 

[Nathan Explosion]

They've disabled messenger?

They've hit the limits imposed on them by the admin?

[David N.]

Thanks Nathan. 

Is there anyway for me to tell if they've disabled messenger?

[Nathan Explosion]

Ask them?

Log in as them?

[David N.]

1 minute ago, Nathan Explosion said:

Ask them?

Log in as them?

Thank you. I'm signed in as the user. I went to account settings and cannot find a way to turn Messenger on or off? 

[Randy Calvert]

It's on the bottom left of the PM screen.

https://invisioncommunity.com/messenger/

Look below your list of messages for "Disable My Messenger"

You can also check from the ACP.  View the member's account and find:

If you click Enable Messenger it will re-enable it. 

[David N.]

1 minute ago, Randy Calvert said:

Look below your list of messages for "Disable My Messenger"

Thank you. I looked and did see "Disable My Messenger", which means it's enabled, right? That member has only 3 messages, all text, nothing big, so I don't think they're going over any kind of limit. 

[Mark H]

Check the settings of the Group(s) they are in, Social sub-tab, Messages sub-section, and see how many conversations they are allowed to start.

[David N.]

7 minutes ago, Randy Calvert said:

You can also check from the ACP.  View the member's account and find:

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

[teraßyte]

15 minutes ago, Jamynee said:

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

Maybe they have moved the other PMs to a different folder?

[Jim M]

14 minutes ago, Jamynee said:

Ok you're right the member is over quota. However here's what's weird: their message allowance is 50, my ACP says they have 52, but when I'm signed in as them I see only 4 messages? 

 

As Terabyte said, check other folders. When viewing their inbox, click the down arrow next to the mailbox name (default is Inbox). You should see other variants that the user has.

[Randy Calvert]

Also... you can can set groups like Admins and Moderators to be able to bypass limits on PM quota.

ACP > Members > Groups

Select a group that needs to be able to bypass the limit (like admins).

Choose the "Social" tab and change "Override recipients' storage quota?" to be enabled.  

[Marc]

If you can provide me with the name of the person sending the message, and the intended recipient, I can take a look for you

[David N.]

Thanks a lot for all your help. I ended up finding all the messages in her inbox. For now I chose to follow @Mark H and @Randy Calvert  suggestions to increase the storage quota for members to 100 and override that quota for mods and admins. Those are great features! Topic solved, thanks all. Thank you @Marc Stridgen to offer to have a look, I appreciate it, even if it's no longer needed now. 😀

[Marc]

No problem at all. Glad you found what you needed there 🙂 

[Claudia999]

I've the same problem. Sender group has no limits in "Social" (except number of users in a message, this is 5). He wanted to send a message only to me, my group has no limits (except number of users in a message, this is 20). He get the message "Claudia cannot receive message". 10 minutes later he was able to send me the same message as written before.

[Jim M]

Did the user spell your display name correctly?