OptimusBain Posted March 30, 2022 Share Posted March 30, 2022 Hello, I have a member that tried to pay for a custom miscellaneous invoice I created on ACP for him. He paid with Stripe processor. The payment appears on Stripe, but there was an error after submitting the payment. That should not happen. The client opened a support ticket and sent me this screenshot. As I said, the payment has been received but he has not received any confirmation, only this error attached below. Link to comment Share on other sites More sharing options...
Marc Posted March 30, 2022 Share Posted March 30, 2022 We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there Link to comment Share on other sites More sharing options...
OptimusBain Posted March 30, 2022 Author Share Posted March 30, 2022 1 hour ago, Marc Stridgen said: We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there Invoice #1006. Username TradingMagnet Thanks a lot Link to comment Share on other sites More sharing options...
Marc Posted March 30, 2022 Share Posted March 30, 2022 I have created a ticket on this for you so that it can be looked into further OptimusBain 1 Link to comment Share on other sites More sharing options...
OptimusBain Posted April 13, 2022 Author Share Posted April 13, 2022 I've had the same error again today on another payment. I didn't get any reply from the previous one either. I revised my credentials in my client area and they should be ok. The problem happened this time with invoice 1036 using PayPal. Thanks Link to comment Share on other sites More sharing options...
OptimusBain Posted June 29, 2022 Author Share Posted June 29, 2022 Any news about this issue? I've have this issue happen again yesterday with another member. He paid for a product and he got an error message right after completion. Thanks Link to comment Share on other sites More sharing options...
Marc Posted June 29, 2022 Share Posted June 29, 2022 Im a little confused as to what you are awaiting here. Reviewing the ticket, this was an issue with a 3rd party item Link to comment Share on other sites More sharing options...
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