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error code when paying for a custom miscellaneous invoice

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I have a member that tried to pay for a custom miscellaneous invoice I created on ACP for him. He paid with Stripe processor. The payment appears on Stripe, but there was an error after submitting the payment. That should not happen. The client opened a support ticket and sent me this screenshot.

As I said, the payment has been received but he has not received any confirmation, only this error attached below.



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