Hello,

I have a member that tried to pay for a custom miscellaneous invoice I created on ACP for him. He paid with Stripe processor. The payment appears on Stripe, but there was an error after submitting the payment. That should not happen. The client opened a support ticket and sent me this screenshot.

As I said, the payment has been received but he has not received any confirmation, only this error attached below.

 

We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there

1 hour ago, Marc Stridgen said:

We would need to know the name of that member in order to investigate. Or alternatively the invoice number and I can get it from there

Invoice #1006. Username TradingMagnet 

Thanks a lot

 

I have created a ticket on this for you so that it can be looked into further

I've had the same error again today on another payment. I didn't get any reply from the previous one either. I revised my credentials in my client area and they should be ok.

The problem happened this time with invoice 1036 using PayPal.

Thanks

Any news about this issue? I've have this issue happen again yesterday with another member. He paid for a product and he got an error message right after completion.

 

Thanks 

Im a little confused as to what you are awaiting here. Reviewing the ticket, this was an issue with a 3rd party item