Group colors applied only on mobile

[Alex.OS]

Hello,

I am on the latest stable update available of IPS.

The problem I'm facing is that the group colors of members are applied only when you are viewing the forum from mobile. 

If you are viewing the forum from desktop, all names are white without specific colors based on group (like on mobile).

Before update the colors were showing normally everywhere.

Is there a way to fix it so that it does show the group colors on desktop as well?

Thanks!

[Marc]

Please go here in your admin CP

Members->Member Settings->Profiles->Profile Settings

On here you will see a Display Settings section, where you will see Group Formatting. It should be switched onto 'Global'. 

Note however that it will only be formatted if the group name is not showing on the page. If the group name is showing then that would be formatted instead

[Alex.OS]

Hello Marc, thanks for your answer!

The Group Formatting option was already set to Global.

Quote

Note however that it will only be formatted if the group name is not showing on the page. If the group name is showing then that would be formatted instead

If you mean that the group is showing on profile info it is showing on both mobile and desktop, but only on mobile the name is formatted as well.

Worthy mention is that on desktop the group format does work in all the other pages (just like on mobile) outside of topics. Only in topics it does not work.

[Marc]

I would need screenshots of what you are seeing there if possible? Please ensure you do these on a default unaltered theme

[Alex.OS]

Tested on default (unaltered theme) as well, after you replied here, it is still the same.

Well basically it is exactly like this:

On topic X (any topic):
On mobile: Administrator name is formatted with RED (just like the group) - works correctly.
On desktop: Administrator name is formatted with BLACK (on default, like on here) or WHITE (custom theme default) - works incorrectly.
 

My details (should be) are updated for ACP invision support, if you want to have a look!

[Marc]

That is correct as per design. Where the group name shows, the group name will be colored. Where there is only the name showing, the name will be colored

[Alex.OS]

Well, on mobile it shows both the group (red) and the name (red), while on desktop it shows the group (red) but default color for name.

 

[Jim M]

6 minutes ago, Alex.OS said:

Well, on mobile it shows both the group (red) and the name (red), while on desktop it shows the group (red) but default color for name.

 

Believe there may be confusion so I will try to clear this up.

On Desktop when viewing a topic, you have both the display name and group name present. In this instance, only the group name would receive the color. 

On Mobile when viewing a topic, you only have display name so it would be colored. (if you have group present this would be a customization and not there by default so would be outside our scope of support)

Therefore, what my colleague is describing is actually what you are describing and would be correct.

[Alex.OS]

Hello Jim, thanks for your answer.

Well, in that case it makes perfect sense, since we're using plugins for profile that works on default theme as well (hence, the confusion).

So in this case is clearly not a problem, but is it possible to have it formatted on desktop as well? Or it can only be possible via Plugins? Like is there an IPS mobile code that can be copied for desktop version to format the group as well or a specific setting?

Thanks to both of you for your time and answers! 

[Jim M]

1 minute ago, Alex.OS said:

So in this case is clearly not a problem, but is it possible to have it formatted on desktop as well? Or it can only be possible via Plugins? Like is there an IPS mobile code that can be copied for desktop version to format the group as well or a specific setting?

The coloring which we described is the only current coloring available in the default software. If you would like to see this changed, you're welcome to provide your feedback in our Feature Suggestion forum for further evaluation. Otherwise, plugins or customizations which fall outside our scope of support would be required.

[Alex.OS]

Everything's clear!

Thanks a lot, again! 🙂