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Posted

As mentioned above, that's not something related to our software. You would need to contact your hosting provider

Posted

I did and got it resolved.  For anybody else who has run into this issue, here was the response.

Freshclam cannot connect to ClamAV servers due to a recent change in this software which was resolved in Cpanel version 102:

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https://forums.cpanel.net/threads/clamav-0-101-and-0-102-eol-on-january-3rd.695081/
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Your cPanel installation uses STABLE tier which is v100 at the moment, we would have to change the upgrade tier to get the new version of ClamAV which may not be the best solution.

I checked the Exim configuration and it does not use ClamAV for scanning mail.

In this situation you may want to remove ClamAV software from your server and replace it with free version of ImunifyAV.
 

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