Zorixceps Posted January 5, 2022 Posted January 5, 2022 Hello, as the name of the topic suggests, I have a problem with emails - they do not reach users. Let me mention that a few days ago everything was fine. Can u help me?
Marc Posted January 5, 2022 Posted January 5, 2022 The first thing I would suggest doing here is checking your email error logs, in System>Settings>Email, to see if you are seeing any errors show up in there. Make sure you run a test on the email settings page, to see what happens when you test that. Also, have you contacted your email host regarding the issue?
Zorixceps Posted January 5, 2022 Author Posted January 5, 2022 No errors are displayed, I also sent a test and nothing. When it comes to hosting, they explain themselves to cloudflare
Solution Jim M Posted January 5, 2022 Solution Posted January 5, 2022 5 minutes ago, Zorixceps said: When it comes to hosting, they explain themselves to cloudflare Sorry, I am unsure what you mean by this part of your reply. Could you please elaborate? With that said, I'm afraid, if our software is successfully handing the email off to your email server, as is evident here by the lack of an error, that is where our responsibility ends. Your email provider would need to investigate why the email is being successfully handed but either not delivered or your email inbox is rejecting the email.
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