Website with error 500 not reachable

[tigerhome de]

Hi,

with my admin account under google chrome, i can access my website www.tigerhome.de. all other people became an error 500. I too when i use edge.

here is the Message:

"We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.

You can try again by clicking the button below, or try again later."

I have disabled all third parity or community extension, and cleared the cache. Problem not solved

[Daniel F]

Are there any errors logged in your System Log?

[tigerhome de]

many errors like this:

Error: Class 'IPS\Theme\Cache\class_core_front_global' not found (0)
#0 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926): eval()
#1 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache')
#2 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists()
#3 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core')
#4 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish()
#5 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Front.php(674): IPS\Dispatcher\_Standard->finish()
#6 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish()
#7 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/index.php(13): IPS\_Dispatcher->run()
#8 {main}

 

Error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926) : eval()'d code:5
Stack trace:
#0 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926): eval()
#1 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache')
#2 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists()
#3 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/uploads/template_2_1bb0e8f6d56f81d6c7163246c7be5ae2_forums.php(343): IPS\_Theme->getTemplate('global', 'core')
#4 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_forums_front_forums->forumDisplay(Object(IPS\forums\Forum), '\n<div class='ip...')
#5 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/applications/forums/modules/front/forums/forums.php(421): IPS\Theme\_SandboxedTemplate->__call('forumDisplay', Array)
#6 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/applications/forums/modules/front/forums/forums.php(38): IPS\forums\modules\front\forums\_forums->_forum(Object(IPS\forums\Forum))
#7 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_forums->manage()
#8 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
#9 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/index.php(13): IPS\_Dispatcher->run()
#10 {main}

[Marc]

Please could you update your access details on file? It appears they are not up to date at present

[tigerhome de]

Could you please explain to me where and how I can do this? And which login details? I haven't changed anything since yesterday.

[Marc]

Of course. You would do this from your client area here

https://www.invisioncommunity.com/clientarea/

Select "manage this purchase" next to your license, then select "Review/Update Access Information" under the "Stored Access Information" section

 

[tigerhome de]

I have changed the Access informations

At this time i get the message, that Restarting a server at my provider solved the problem.

[Marc]

Your site appears to be back online. I suspect there has been an issue on the server there somewhere. Please could you confirm things are working?