Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
tigerhome de Posted October 26, 2021 Posted October 26, 2021 Hi, with my admin account under google chrome, i can access my website www.tigerhome.de. all other people became an error 500. I too when i use edge. here is the Message: "We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.You can try again by clicking the button below, or try again later." I have disabled all third parity or community extension, and cleared the cache. Problem not solved
Daniel F Posted October 26, 2021 Posted October 26, 2021 Are there any errors logged in your System Log?
tigerhome de Posted October 26, 2021 Author Posted October 26, 2021 many errors like this: Error: Class 'IPS\Theme\Cache\class_core_front_global' not found (0) #0 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926): eval() #1 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache') #2 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists() #3 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core') #4 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish() #5 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Front.php(674): IPS\Dispatcher\_Standard->finish() #6 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish() #7 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/index.php(13): IPS\_Dispatcher->run() #8 {main} Error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926) : eval()'d code:5 Stack trace: #0 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(926): eval() #1 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache') #2 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists() #3 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/uploads/template_2_1bb0e8f6d56f81d6c7163246c7be5ae2_forums.php(343): IPS\_Theme->getTemplate('global', 'core') #4 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_forums_front_forums->forumDisplay(Object(IPS\forums\Forum), '\n<div class='ip...') #5 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/applications/forums/modules/front/forums/forums.php(421): IPS\Theme\_SandboxedTemplate->__call('forumDisplay', Array) #6 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/applications/forums/modules/front/forums/forums.php(38): IPS\forums\modules\front\forums\_forums->_forum(Object(IPS\forums\Forum)) #7 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_forums->manage() #8 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #9 /var/www/vhosts/h174886.web221.dogado.net/httpdocs/th/index.php(13): IPS\_Dispatcher->run() #10 {main}
Marc Posted October 26, 2021 Posted October 26, 2021 Please could you update your access details on file? It appears they are not up to date at present
tigerhome de Posted October 26, 2021 Author Posted October 26, 2021 Could you please explain to me where and how I can do this? And which login details? I haven't changed anything since yesterday.
Marc Posted October 26, 2021 Posted October 26, 2021 Of course. You would do this from your client area here https://www.invisioncommunity.com/clientarea/ Select "manage this purchase" next to your license, then select "Review/Update Access Information" under the "Stored Access Information" section
Solution tigerhome de Posted October 26, 2021 Author Solution Posted October 26, 2021 I have changed the Access informations At this time i get the message, that Restarting a server at my provider solved the problem.
Marc Posted October 26, 2021 Posted October 26, 2021 Your site appears to be back online. I suspect there has been an issue on the server there somewhere. Please could you confirm things are working?
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