Cancelled PayPal Subscriptions

[ahc]

We had to move everything over to a new PayPal, and that meant cancelling all of the current PayPal billing agreements/subscriptions and creating new ones on the new account.  Everything is working as intended except the old PayPal agreements we cancelled through PayPal are still showing up on the members account as active on the ACP, but when we try to view them we get an error.

How can we fix this? I would assume it would know it was cancelled on PayPal's end and not have it appear as active still.  Members aren't able to change their subscriptions themselves because it acts like they already have one even though it's cancelled.

Edited August 5, 2021 by ahc

[Stuart Silvester]

Hi,

You cannot just change an existing payment gateway to use a different account and expect everything to continue to work. It'll break support for chargebacks/disputes managing billing agreements amongst other things. You would have been better off to edit the current PayPal gateway and set it so that it doesn't apply to any country (effectively disabling it for new purchases) and then create a new PayPal gateway with your new credentials.

Depending on whether you've already had new payments via this setup you may just be able to revert your changes and create a new gateway.

[ahc]

11 hours ago, Stuart Silvester said:

Depending on whether you've already had new payments via this setup you may just be able to revert your changes and create a new gateway.

It's early enough to still do this, but the old account no longer exists as it was attached to someone who no longer works for us, which is why we had to change it and haphazardly so. Our rush to mass cancel everything was done to try and mitigate as much damage as possible since we weren't sure how long the account would remain. Does that mean there's no way to clear these up going forward?

Edited August 6, 2021 by ahc