Jack Corsellis Posted February 6, 2021 Share Posted February 6, 2021 When a member follows a forum then they can choose to receive notifications, emails (day weekly) etc. When choosing the notification setting then the member's receive a notification bell when there is a new comment or topic but don't receive a new email each time there is a new topic/comment in that forum. Is this expected behaviour? I thought we would receive an email each time a comment or topic was added to the forum being followed. Is there something else I need to set up to make the emails work? Thanks Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 6, 2021 Share Posted February 6, 2021 1 minute ago, Jack Corsellis said: Is this expected behaviour? Yes, you followed the forum, that means you will receive a notification every time a new topic is created. A user has to follow topics to get notified of replies. Link to comment Share on other sites More sharing options...
Jack Corsellis Posted February 6, 2021 Author Share Posted February 6, 2021 52 minutes ago, Adriano Faria said: Yes, you followed the forum, that means you will receive a notification every time a new topic is created. A user has to follow topics to get notified of replies. Thank you. So if I am understanding correctly - to receive the email notifications you have to follow each topic individually rather than the parent forum . Is that correct? Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 6, 2021 Share Posted February 6, 2021 Yes. Jack Corsellis 1 Link to comment Share on other sites More sharing options...
DawPi Posted February 6, 2021 Share Posted February 6, 2021 1 hour ago, Jack Corsellis said: When a member follows a forum then they can choose to receive notifications, emails (day weekly) etc. When choosing the notification setting then the member's receive a notification bell when there is a new comment or topic but don't receive a new email each time there is a new topic/comment in that forum. Is this expected behaviour? I thought we would receive an email each time a comment or topic was added to the forum being followed. Is there something else I need to set up to make the emails work? Thanks I may have something for you. PM me if you're interested. 😉 Jack Corsellis 1 Link to comment Share on other sites More sharing options...
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