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That's an error when uploading a file to your server and the server is failing to process it. If you use our Cloud, please submit a ticket.

Otherwise, you'll want to check:

  • All folders have proper permissions. (take into consideration if you are or are not running suPHP or suexec)
  • The size of the image you're uploading. Is this above your PHP upload_max_filesize? 
  • If you're not seeing any thing wrong with the above, you'll want to contact your hosting provider to check the Apache Error log to see if anything is standing out as an error processing the request.
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On 6/22/2020 at 5:23 PM, Jim M said:

That's an error when uploading a file to your server and the server is failing to process it. If you use our Cloud, please submit a ticket.

Otherwise, you'll want to check:

  • All folders have proper permissions. (take into consideration if you are or are not running suPHP or suexec)
  • The size of the image you're uploading. Is this above your PHP upload_max_filesize? 
  • If you're not seeing any thing wrong with the above, you'll want to contact your hosting provider to check the Apache Error log to see if anything is standing out as an error processing the request.

I sent this to my hosting provider and after 5 hours of messing with it they have the same issue and sent me this. please let me know. We did everything plus more then what you recommended. 

 

 

Hugo from Hostinger <hugo@hostinger-a9bb9d9276c9.intercom-mail.com>

4:29 PM (1 hour ago)
 
 
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to me
cleardot.gif
 
 
 
 
 
 

Hey there ! How are you doing?
 
It seems we also faced issues in making the upload from our side. It looks like the gif is too large, and likely there's a limitation set for it. (Other gifs went in normally) 

May I advise you to contact the developer for your application and check with them if there are any limitations?
They should be able to help you in making things work as intended, so you can upload this gif without any issues wink 

If you need help with anything else, do let me know and I'll help you right away! blush
Cheers!  

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1 minute ago, justin fust said:

I sent this to my hosting provider and after 5 hours of messing with it they have the same issue and sent me this. please let me know. We did everything plus more then what you recommended. 

 

 

Hugo from Hostinger <hugo@hostinger-a9bb9d9276c9.intercom-mail.com>

4:29 PM (1 hour ago)
 
 
cleardot.gif
cleardot.gif
to me
cleardot.gif
 
 
 
 
 
 

Hey there ! How are you doing?
 
It seems we also faced issues in making the upload from our side. It looks like the gif is too large, and likely there's a limitation set for it. (Other gifs went in normally) 

May I advise you to contact the developer for your application and check with them if there are any limitations?
They should be able to help you in making things work as intended, so you can upload this gif without any issues wink 

If you need help with anything else, do let me know and I'll help you right away! blush
Cheers!  

If you were uploading a large gif, this likely hit some resource limits on your server when attempting to process it. Smaller images are not hitting this error due to it is not using the same resource consumption by your server. Your hosting provider would need to confirm by looking in your logs. That error coming back is a processing issue on the server (not software), I'm afraid. 

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2 minutes ago, Jim M said:

If you were uploading a large gif, this likely hit some resource limits on your server when attempting to process it. Smaller images are not hitting this error due to it is not using the same resource consumption by your server. Your hosting provider would need to confirm by looking in your logs. That error coming back is a processing issue on the server (not software), I'm afraid. 

We upped the file sizes to 128mb limit. Other gifs post prior to increase with no issue. Just this one will not. It is a 5mb file. Like i said other gifs post with no issue what so ever. So they are asking if there are size (like width and height) limits. 

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11 minutes ago, justin fust said:

We upped the file sizes to 128mb limit. Other gifs post prior to increase with no issue. Just this one will not. It is a 5mb file. Like i said other gifs post with no issue what so ever. So they are asking if there are size (like width and height) limits. 

There are no limits other than what is displayed on the upload UI and controlled by your member group settings.

Keep in mind, if the gif animated, this can impact the server resource consumption as well. You may wish to switch to GD if you’re running Imagemagick and do a lot of animated gifs.

You’re welcome to submit a ticket to see if we can find something to help you go back to your hosting provider with. 

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15 minutes ago, Jim M said:

There are no limits other than what is displayed on the upload UI and controlled by your member group settings.

Keep in mind, if the gif animated, this can impact the server resource consumption as well. You may wish to switch to GD if you’re running Imagemagick and do a lot of animated gifs.

You’re welcome to submit a ticket to see if we can find something to help you go back to your hosting provider with. 

......

Edited by justin fust
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15 minutes ago, Jim M said:

There are no limits other than what is displayed on the upload UI and controlled by your member group settings.

Keep in mind, if the gif animated, this can impact the server resource consumption as well. You may wish to switch to GD if you’re running Imagemagick and do a lot of animated gifs.

You’re welcome to submit a ticket to see if we can find something to help you go back to your hosting provider with. 

ok you were right. They found the gif eating all my ram when trying to upload. they made some adjustments and works flawlessly now. I greatly appreciate your knowledge and time. 

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